Stop re-typing the same order into three different systems
We connect SAP Business One to the e-commerce, EDI, CRM and payment systems you already run, so data moves automatically instead of by hand.
Most mid-market businesses run SAP Business One alongside half a dozen other systems — an online store, a CRM, a logistics partner's EDI feed, a payment gateway. Without integration, someone is manually re-keying orders, stock levels or invoices between them, and every manual step is a place for errors and delay to enter.
We build integrations using SAP B1's Service Layer and DI-API, or proven middleware where the volume justifies it, so each system stays the source of truth for what it does best while SAP B1 remains the financial and operational core.
Built on supported APIs, documented, and owned by you afterwards
API & middleware integration
Service Layer, DI-API or middleware connections built for your transaction volume.
E-commerce & marketplace sync
Orders, stock and pricing synced with your storefront or marketplace listings.
EDI for supply chain
Automated EDI document exchange with retail and logistics trading partners.
CRM synchronisation
Customer, contact and opportunity data kept consistent between SAP B1 and your CRM.
Payment gateway integration
Automated payment capture and reconciliation against open invoices.
Custom connector development
Purpose-built connectors for systems with no off-the-shelf integration available.
What changes for your business
One source of truth
Every system reflects the same stock, pricing and customer data, automatically.
No manual re-entry
Orders and payments flow through without a person retyping them.
Fewer errors
Removing manual handoffs removes the most common point where data gets corrupted.
Built to scale
Integrations are designed for your current volume and the volume you're growing into.
How a multi-channel retailer eliminated manual order entry across three systems
What removing the manual handoffs between storefront, ERP and logistics actually looks like.
Background
The retailer sold through an online storefront and two marketplace channels, with order fulfilment handled by a third-party logistics provider. SAP Business One ran the financials and inventory, but nothing talked to anything else automatically.
The challenge
- Every morning began with someone manually re-keying the previous day's web and marketplace orders into SAP B1, often creating a backlog by midday.
- Stock levels in the storefront were updated once a day, leading to regular overselling of items that had actually gone out of stock hours earlier.
- EDI documents with the 3PL were exchanged as email attachments and re-keyed manually into the shipping process.
- Payment gateway transactions were reconciled against open invoices by hand at month-end, a multi-day task prone to mismatches.
The solution
A Service Layer integration was built to sync orders and stock between the storefront, marketplaces and SAP B1 in real time, removing the manual re-keying step entirely. Automated EDI document exchange replaced the email-and-re-key process with the 3PL, and the payment gateway was connected directly to SAP B1 so transactions reconciled against open invoices automatically as they came in.
The results
— Operations Lead, multi-channel retail business
This case study is illustrative, based on a typical integration engagement. Replace with your own client's figures and quote before publishing.
SAP Business One integration: frequently asked questions
The questions that come up when teams are scoping an integration project.
Can SAP Business One integrate with our existing e-commerce platform?
Yes — orders, stock levels and pricing can be synced between SAP B1 and most storefront or marketplace platforms, typically through the Service Layer or a proven middleware product.
What's the difference between using the Service Layer/DI-API versus middleware?
Direct API integration suits most volumes and gives you a leaner, more transparent build; middleware adds value once you're connecting many systems at once or need built-in monitoring and retry logic at higher volume.
Can SAP B1 exchange EDI documents automatically with trading partners?
Yes — automated EDI document exchange can be set up with retail and logistics trading partners, removing manual re-entry from documents like purchase orders, invoices and shipping notices.
How is customer data kept in sync between SAP B1 and our CRM?
Customer, contact and opportunity records are synchronised on a schedule or in real time, depending on volume, so both systems reflect the same data without manual exports.
Can payment gateway transactions be reconciled automatically?
Yes — payment capture and reconciliation against open invoices can be automated, removing the manual matching that typically happens at month-end.
What if we use a system with no existing SAP B1 connector?
A custom connector can be built using SAP B1's supported APIs for systems without an off-the-shelf integration, documented and handed over so it's yours to maintain afterwards.
Tell us what needs to talk to what.
List the systems you're running alongside SAP B1 — we'll map out what can be automated and what it would take.