SAP SuccessFactors
SAP SuccessFactors is the leading cloud HCM suite — covering core HR, recruitment, onboarding, learning, performance, compensation and workforce analytics in one connected platform. Implementing it well is the first challenge. Getting continuous value from it after go-live is the second. 2iSolutions delivers both, through implementation services and an ITIL-based Application Management practice.
SuccessFactors expertise across the full engagement lifecycle
Our seasoned team of certified SAP SuccessFactors consultants delivers, implements and supports all SuccessFactors solutions — from initial go-live through continuous improvement and ongoing managed support.
Implementation & Go-Live
End-to-end SuccessFactors implementation — needs assessment, system configuration aligned to your HR processes, data migration from legacy platforms, and a structured go-live that minimises disruption to your HR operations.
Application Management Services (AMS)
Ongoing SAP SuccessFactors support through our ITIL-based AMS practice — incident resolution, change request management, system monitoring and proactive health reviews. We don't just respond to issues; we anticipate them.
System Configuration & Customisation
Optimising SuccessFactors to match your specific organisational requirements — business rules, workflows, approval hierarchies and reporting structures configured to reflect how your HR actually works, not generic defaults.
Integration & Data Migration
SuccessFactors integrated with SAP S/4HANA, SAP Business Technology Platform and third-party payroll, finance and HRIS systems. Data migrated from legacy HR platforms with clean mapping and validated transformation.
Training & Change Management
Role-based training programmes for HR teams and employees, change management guidance for adoption, and knowledge transfer to your internal team — ensuring SuccessFactors delivers value from day one, not month six.
Release Management & Continuous Improvement
SAP SuccessFactors releases quarterly updates. We manage these on your behalf — testing, validating and communicating new features — and proactively recommend enhancements that improve user experience and increase adoption.
SuccessFactors modules we implement and support
From core HR and payroll through to talent management, learning and workforce analytics — our certified consultants cover the full SuccessFactors suite.
Core HR & User Management
Employee master data, org structure, position management and role-based access controls — the foundation that all other SuccessFactors modules depend on.
Recruitment & Onboarding
Job requisitions, candidate management, interview scheduling and offer management — integrated with onboarding to create a seamless experience from offer acceptance to day one.
Performance & Goal Management
Objective setting, continuous feedback, performance review cycles and calibration — configured to match your appraisal philosophy, not forced into a generic template.
Learning & Development
Training administration, course catalogue, compliance tracking and learning paths — ensuring employees have access to the skills development they need for career growth and regulatory compliance.
Compensation & Benefits
Salary structures, bonus planning, incentive programmes and market benchmarking — managed within SuccessFactors so compensation decisions are data-driven and audit-ready.
Succession & Development
Talent pools, succession plans and development paths for key roles — giving HR and leadership visibility into bench strength and readiness across the organisation.
Analytics & Workforce Reporting
Pre-built and custom HR dashboards, predictive workforce analytics and People Analytics — turning HR data into the actionable insights that business leaders and CHROs need.
Payroll Integration
SuccessFactors Employee Central connected to SAP Payroll, third-party payroll processors or country-specific payroll solutions — with clean data flows and validated reconciliation.
Compliance & Data Security
Role-based access, audit logs, GDPR-ready data handling and regional labour law compliance — ensuring employee data is protected and your SuccessFactors configuration meets both internal policy and regulatory requirements.
Proactive SuccessFactors support — not just a help desk
Implementing SAP SuccessFactors is the beginning. The questions and challenges that arise during day-to-day use require a support partner who goes beyond reactive troubleshooting. We do.
Tailored Support When You Need It
We take the time to understand your specific business priorities, HR needs and system configuration. Our support is structured around your SuccessFactors setup — not a generic ticket queue — ensuring the system continues to deliver against your HR objectives as they evolve.
Seamless Operations, Every Step
We resolve issues promptly, keep you informed of the latest product features released by SAP, manage escalations to SAP on your behalf, and provide ongoing system optimisation advice. Our goal is continuous, uninterrupted SuccessFactors performance — not just issue closure.
Enhancing Employee Experience
By partnering with 2iSolutions for your SuccessFactors support, your HR team focuses on delivering exceptional employee experiences rather than managing system issues. We handle the technology so your people can focus on your people.
Basic Support
Fundamental troubleshooting, incident resolution and guidance on standard SuccessFactors functionality — suited to stable environments with infrequent change requests.
Advanced AMS
Customisation, workflow optimisation, quarterly release management and strategic configuration guidance — for organisations with active change programmes and growing HR complexity.
Managed Services
Continuous monitoring, proactive issue identification and dedicated consultant coverage — for organisations that want a full extension of their internal SuccessFactors team.
SuccessFactors support for SMBs and enterprises — we work with both
Growing Businesses
For smaller and growing organisations, SAP SuccessFactors provides scalable, cost-effective HCM capability — core HR, payroll integration and talent acquisition — with an implementation approach sized for teams without large internal IT capacity. We structure our AMS engagements to be accessible and responsive from the start.
Mid-Market Companies
For mid-market organisations with multiple locations and expanding headcount, SuccessFactors addresses the complexity that outpaced simpler HR tools. We handle integration with existing ERP, payroll and finance systems — and configure performance, learning and compensation modules to match how the business actually runs.
Large Enterprises
For enterprises with thousands of employees across geographies, SuccessFactors supports advanced analytics, AI-driven workforce insights, global compliance and deep integration with SAP S/4HANA. We provide dedicated consultant coverage, strategic guidance on releases and long-term roadmap planning for the platform.
What our SuccessFactors AMS engagement actually covers
Our ITIL-based Application Management Services practice for SAP SuccessFactors goes well beyond a help desk. Here is what the engagement delivers.
Incident & Issue Resolution
Issues categorised by severity, assigned to the right consultant and resolved with root cause documentation — not just closed and repeated. SLA-governed response and resolution times.
Change Request Management
Configuration changes, new module activations and workflow adjustments handled as structured change requests — tested, documented and deployed without disrupting live HR operations.
System Health Monitoring
Proactive monitoring of integration flows, data synchronisation jobs and system performance — identifying issues before users report them, not after the HR team has been working around a broken process for a week.
Quarterly Release Management
SAP releases SuccessFactors updates quarterly. We review each release, test relevant features against your configuration, communicate changes to your team and activate beneficial enhancements — preventing releases from becoming a source of unplanned disruption.
User Training & Adoption Support
Driving user adoption after go-live is consistently the hardest challenge in SuccessFactors. We provide targeted training, usage analysis and adoption recommendations — turning a technically successful implementation into one that HR teams and employees actually use.
SAP Escalation Management
When issues require SAP's direct involvement, we manage the escalation on your behalf — with the technical context, SAP relationship and persistence needed to get resolution, rather than leaving your team to navigate SAP Support alone.
SAP expertise backed by 21 years of delivery
Our SuccessFactors practice is part of a broader SAP Gold Partner capability spanning S/4HANA, BTP, Analytics and Business One — giving our HCM consultants access to integration expertise that standalone SuccessFactors partners don't have.
SAP SuccessFactors: frequently asked questions
What is SAP SuccessFactors support and why is it important?
SAP SuccessFactors support ensures the smooth operation of your HR processes by providing technical assistance, issue resolution and system optimisation. Without structured support, organisations often find that SuccessFactors drifts from its configured state, user adoption plateaus and quarterly releases become a source of disruption rather than improvement.
What types of SuccessFactors support does 2iSolutions offer?
We offer basic incident support, advanced AMS (covering customisation, workflow optimisation and release management) and fully managed services with continuous monitoring and proactive guidance. Most clients start with AMS and extend scope as their SuccessFactors footprint grows. Engagements are structured around your specific HR priorities, not a standard package.
How does SuccessFactors support help with system integration?
SuccessFactors integrates with SAP S/4HANA, SAP BTP, payroll systems and third-party HR applications through APIs, middleware and pre-built SAP connectors. Our team manages these integrations as part of the AMS engagement — monitoring data flows, resolving sync errors and adapting configurations as connected systems change.
What are the common challenges businesses face with SuccessFactors?
The most consistent challenges we see: user adoption after go-live, data migration from legacy HR systems, customisation limitations in certain modules, managing quarterly releases without disruption, and integrating with country-specific payroll. All of these are addressed within a structured AMS engagement rather than being left to the client's internal team.
How does SuccessFactors support compliance and data security?
SuccessFactors provides role-based access controls, audit logs, encryption and GDPR-ready data handling as platform features. Our AMS practice ensures these are correctly configured and reviewed as your organisation changes — new roles, new entities, new geographies — and that regional labour law compliance is maintained as regulations evolve.
What are the best practices for training employees on SAP SuccessFactors?
Role-based training that shows each user type only what they need to do their job is significantly more effective than full-system walkthroughs. We combine initial training with practical exercises, provide refresher content aligned to each quarterly release, and track adoption metrics to identify where additional guidance is needed — rather than delivering training once and hoping it sticks.
Looking for a SuccessFactors partner who goes beyond the help desk?
Whether you're implementing SuccessFactors for the first time or looking for a better AMS partner for an existing deployment, we'd start with a straightforward conversation about what you need — no sales pitch, no generic proposal. Just an honest assessment of whether and how we can help.