GROW with SAP is SAP's offering for mid-market companies adopting S/4HANA Cloud Public Edition — best-practice processes, SAP-managed multi-tenant cloud infrastructure, quarterly automatic updates, Joule AI and BTP credits. Clean core is enforced — extensions are built on BTP, not in the ABAP core. RISE with SAP is a migration and transformation offering designed for existing SAP customers moving to private cloud — S/4HANA Private Cloud Edition on SAP-managed infrastructure, with full S/4HANA functionality, ABAP extensibility and customer-controlled update cycles. GROW suits companies starting fresh or replacing a legacy non-SAP ERP; RISE suits companies moving an existing ECC or S/4HANA landscape to cloud infrastructure. Both include Signavio process intelligence and BTP credits.

SAP is configured, not used "out of the box" — you configure enterprise structure, chart of accounts, tax procedures, pricing conditions, MRP settings and many other parameters to match your business. This configuration is not customisation; it is setup. Customisation refers to bespoke ABAP code, custom reports, custom forms and modified standard SAP processes. In GROW with SAP (public cloud), customisation is architecturally restricted — extensions must be built on BTP, not in the ABAP core, which is intentional and enforced. In S/4HANA on-premise or RISE, customisation is technically unrestricted, but our Fit-to-Standard methodology distinguishes between genuinely necessary custom development (a legally mandated format, a process with no SAP equivalent) and customisation that replicates a legacy system habit that SAP standard handles differently. The latter type is the primary cause of high maintenance costs and upgrade difficulty.

Data migration involves extracting data from the legacy system (or spreadsheets), mapping it to SAP's data structures, cleansing it and loading it into SAP. Migration objects in a typical S/4HANA implementation include: chart of accounts and GL balances, customer and vendor master data, material master, open purchase orders, open sales orders, open payables and receivables, stock balances and fixed assets. For GROW with SAP we use SAP's Migration Cockpit with pre-built templates. For S/4HANA on-premise, SAP's Data Services or BAPI/LSMW approaches are used depending on object complexity. We run a minimum of two mock loads in QA before the production cutover load — the first to identify data quality issues, the second to validate corrections. The production load is the same process as the tested mock, which is why data migration surprises at go-live are preventable.

India localisation is a standard deliverable — not a separate charge. It covers: GST configuration (CGST, SGST, IGST, CESS) across all relevant tax categories; e-Invoice integration with the IRP (Invoice Registration Portal) for GST IRN generation; e-Way Bill integration; TDS (Tax Deducted at Source) configuration for vendor payments; TCS (Tax Collected at Source) configuration for qualifying customer receipts; India-specific statutory reports including GSTR-1, GSTR-3B, TDS returns; foreign exchange payment compliance (Form A2, 15CA/CB); and India chart of accounts aligned to Schedule III of the Companies Act. These are configured, tested and validated against actual statutory requirements — not based on SAP's generic India template without adaptation.

Every implementation includes a four-week hypercare period — dedicated support from the implementation team with priority response, daily status calls and immediate defect resolution. After hypercare, the system transitions to our Application Management Services (AMS) — managed support covering incident resolution, change requests, user support and ongoing optimisation. The transition is managed, not abrupt: the AMS team is involved during hypercare so they know the system before they own it. 88% of our implementation clients continue with 2iSolutions for AMS post go-live — the highest indicator that the implementation delivered what was committed.