The Digital Transformation of enterprises is a journey of improvements & innovations. Organizations keep working on improving processes, building controls and generating high quality decision support system enabled by IT Applications such as SAP S/4HANA and SAP Cloud Platform. The skill requirements for managing and enhancing such application is very high and keeping them all in-house and updated is a quite daunting task. Another challenge for IT Manager is to manage demands and requirements, keep pace with business needs etc. Our AMS Services has made this journey easier and effective. We go beyond technical and support in change management and provide advisory service on what needs to be done and how.
We have a very well established ITIL based application management service contact us to know more about it.
How Does it help
We work like an extended arm of IT Functions of companies and manage applications like well-oiled machinery.
Why Choose 2iSolutions
2iSolutions’s expertise in the SAP Domain coupled with deep relationship with SAP helps us manage applications in a non-disruptive manner while continuing on innovation journey smoothly.
Our AMS Methodology ensures that you can focus on business while processes will take care of operations and innovations.
- Assessment to understand your needs and challenges.
- Identification Gaps, Issues and Wishes
- Identification of module/functional coverage
- Identification of Project Management, Risk Management, Metrics, KPIs etc.
- Establish an engagement model and project organisation
- Establish ITIL based business process to manage incidents, services request and change request etc.
- Establish metrics and measurements
- Study of existing documentations
- Knowledge Transfer from incumbent team
- Reverse knowledge transfers
- Update system landscape documents
- Provide AMS Services which is meeting the SLAs for response/resolutions more than 98% of time.
- High System availability
- Well managed Demands and stake holder satisfaction.
- High level of Application governance
- Continuous process improvements.
- High ROI developments/enhancements,
- Using system to enhance quality of decision and business controls.
What it means for the business
SAP AMS Services for Lava
“Lava International is one of the leading manufacturers of Mobiles Phone and Accessories in India. We manage their business applications and which helped them by reducing operating costs by 30%."