Service Analyst – Intermediate

Contract
Ottawa
Posted 4 weeks ago

We have an excellent 1 year contract opportunity for an Intermediate Service Analyst in Ottawa.
Work would be done remotely until the pandemic situation normalizes.

Must Have:
• Reliability level Federal Security clearance is mandatory
• 3+ years of strong experience as Support Analyst
• Solid knowledge and experience with personal computer hardware and software
• Working knowledge of networking principals
• Working knowledge of MS Office(Power Point, MS Word) with a strong emphasis on Excel
• Familiarity with workstation management processes and tools (e.g. patching, sw distribution)

If you are available, please send your resume to hiten.shah@2iresourcing.ca OR bakul.jain@2iresourcing.ca OR sujata.gaimar@2iresourcing.ca OR simmi.mittal@2iresourcing.ca OR deepti.gill@2iresourcing.ca OR refer someone interested.

Service Analyst – Intermediate

Start date: September 7th, 2021.

Location:
March Road (Ottawa)
Duration:
1 year contract

Job Description:
• Looking for a strong and experienced(3+ years) Support Analyst to add to our team to support a newly developed cloud-based Retail Point of Sale Solution for Canada Post. We are searching for a candidate who is ambitious, hard-working, and dedicated.
• The right candidate will be a self-starter with experience working in a fast past environment as we deploy and start to support the new application to over 5500 locations.
• The successful candidate should be able to maintain service tickets and provide detailed documentation of all work.
• Excellent organizational , analytical and communication skills are important for this position.
• You must be able to analyze data and identify trends in issues received as well as resolve complex issues using the training you have been provided on the application and associated systems.
• We are looking for someone who will show initiative and go the extra mile to ensure that our clients are serviced in the best way possible.

Job Requirement Skills:
• Solid knowledge and experience with personal computer hardware and software
• Knowledge of Windows 10
• Strong problem solving and analytical skills(Troubleshooting)
• Working knowledge of networking principals
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to interact effectively in a team environment
• Working knowledge of MS Office(Power Point, MS Word) with a strong emphasis on Excel
• Familiarity with workstation management processes and tools (e.g. patching, sw distribution)
• Ability to work independently
• Reliable
• Detail oriented
• Strong communication and interpersonal skills
• Ability to work overtime when called upon
*Ability to work flexible hours between 6:00am to 8:00pm, 7.5 hours per day within this timeframe to help provide coast to coast coverage during national rollout

Nice to have:
• Powershell Scripting
• Batch Scripting
• A working knowledge of Cloud Environments
• Canada Post business knowledge
• Working knowledge of Android 10
• Understanding of Cloud environments

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