Business Analyst – Intermediate – 514

Posted 3 years ago

There is a 1 year contract opportunity for a Business Analyst – Intermediate in Toronto.

Must have experience in contributing to a range of small-to-medium initiatives with escalating levels of complexity and business criticality.

3 to 5 years’ experience in a business analyst role and / or in other relevant roles within IT


Security clearance is a must.


If you are available, please send your resume to [email protected] OR refer someone interested.




Site:   Toronto | 1 year


Work Location:

1 Dundas Street West




M5G 2L5



Job Posting Title:   Business Analyst – Intermediate


Description:   NOTE:

– Contractor might require travelling to other Innovapost offices. Expenses for out of city travels will be covered by Innovapost





Reporting to the Business Domain Architect (“BDA”), the Business Analyst (“BA”) collaborates with the Business Solution Delivery team (“BSD”) and related technical resources to analyze, define, validate and document business requirements. The Business Analyst understands the needs of multiple stakeholders and facilitates the negotiation of requirements amongst multiple stakeholders. The BA bridges the needs of the business partners with the use of IT and identify options for designing and improving business systems. This individual understands business processes, process analysis/management, and their related IT requirements.




  • Define and utilize relevant business analysis techniques and methodologies to perform solution analysis and design, this could include but is not limited to:

o Requirements management (requirements traceability, baselining, etc.)

o Enterprise analysis (benchmark studies, feasibility analysis, SWOT, etc.)

o Requirements elicitation (prototyping, reverse engineering, focus groups, interviews, etc.)

o Requirements analysis such as analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications (process modeling, organization modeling, use cases, etc.)

o Solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.)

o Development of test cases as appropriate

Development of functional designs or detailed user stories

  • Drive the definition, optimization, improvement, and approved changes to new and existing business processes and IT solutions via development of business and functional requirements

o Identify the current and future-state business processes

o Help the business stakeholders envision the future and how their work will need to change to support the future

o Determine operational objectives by studying critical business functions (“CBFs”), gathering information, evaluating output requirements and formats

  • Provide continuous improvement services to improve existing business processes and inform the Business Solution Delivery leadership team of potential continuous improvement opportunities
  • Manage process conformance and compliance as appropriate (e.g. PCI)
  • Recommend controls by identifying problems, writing improved procedures
  • Support change management activities
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends





  • Client Management : Experienced in effectively interacting and communicating with business teams; can consolidate business requirements and translate them into IT deliverables
  • Business analysis: familiar with business engineering system concepts and principles as well as complex modeling techniques, able to align business unit sub-processes to enterprise business processes and able to lead functional requirement walk through and quality reviews
  • Value management : can identify the effectiveness and completeness of business and technology strategies and ensure alignment with IT and other applicable cross-organization strategies
  • Domain knowledge: deep knowledge of business context and mode of operations



  • Academic : university degree in business or information systems or equivalent experience or combination thereof (required), Graduate degree in Business Administration (MBA)(Asset)
  • Certifications: Certified business analysis professional (CBAP) (Asset), BABOK (Asset), ITIL foundations (Asset), Project Management Professional (PMP), TOGAF certification (Asset)



  • Experience in contributing to the success of a range of small-to-medium initiatives with escalating levels of complexity and business criticality
  • Experience in a business analyst role and / or in other relevant roles within IT



  • Excellent understanding of business context and mode of operations
  • Proven ability to identify, formalize, and problem solve business needs
  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Mature perspective on architecture principles and frameworks
  • Understands principles of iterative development, and able to document business requirements as Agile user stories


In addition to above:

Business analyst will build knowledge within CCO portfolios:

– Digital

– Parcels

– Retail

– Marketing

– Customer Experience


Tools/Methodologies/Systems experience would be an asset:

– Agile

– Design thinking

– Product design

– User experience design

– Service/API design

– Digital/Mobile technologies

– PCI/Payments


– Data/Analytics

– Mendix

– Jira

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